2-1-1 is a free, confidential referral and information helpline that connects people of all ages to the essential health and human services they need, 24 hours a day, seven days a week. A toll-free call to 2-1-1 connects you to a community resource specialist who can put you in touch with local organizations that provide critical services that can improve and save lives.
The United Way of Murry Calloway County is currently launching a 2-1-1 program for Murray and Calloway County. There are more than 200 211 agencies across the United States, each with a team of compassionate, highly trained community specialists who are available to help you access the best local resources and services to address any need.
The 211 network in the United States responds to more than 14 million requests for help every year. Most calls, web chats, and text messages are from people looking for help meeting basic needs like housing, food, transportation, and health care.
The Federal Communications Commission (FCC) designated 211 as the 3-digit number for information and referrals to social services and other assistance in 2000. The 211 service is provided by more than 200 local organizations that are committed to serving their communities. Many different kinds of organizations operate the 211 service, including United Ways, Goodwill, Community Action Partnerships, and local crisis centers.
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People can contact 211 by phone, text, and online. In 2019, the 211 network:
Answered more than 11 million phone calls
Responded to more than 420,000 texts, web chats, and emails
Supported more than 11 million online database searches
Made more than 14 million total connections to help.
Local 211 specialists can help with virtually any need you might face, but the majority of requests that 211s receive are for essential needs like food and shelter. In 2019, we made:
5 million connections to help to reduce and prevent housing insecurity and homelessness, including nearly 900,000 referrals to homeless shelters and diversion services and more than 1 million connections to housing expense assistance services.
2 million connections to healthcare information and resources including prescription payment assistance, substance use treatment programs and mental health services.
1.5 million connections to help to reduce hunger and food insecurity, including food pantries, meal delivery services, and summer school lunch programs.
1.3 million connections to financial assistance, coaching, and help obtaining essential items like clothing and diapers.